Frequently Asked Questions
Quick answers about ordering, shipping, returns, and our products.
We offer a growing selection of products for dogs and cats, including treats, supplements, grooming products, and other everyday pet health and wellness essentials.
Standard shipping is $7.99 per order. Orders of $75 or more qualify for free standard shipping.
Orders are processed as quickly as possible. Delivery times vary based on product availability, destination, carrier conditions, and fulfillment provider. Delivery estimates are not guaranteed.
Some products may be supplied or fulfilled by different partners. As a result, items from the same order may occasionally arrive in separate packages or on different dates.
Return eligibility depends on the product and its condition. Products generally need to be unused, unopened, and in their original packaging. Some consumable, opened, used, or hygiene-related products may not be returnable. Please contact us before returning an item.
Contact us with your order number and a description of the issue. Photos may also be requested. We’ll review the issue and determine the appropriate replacement, refund, or other resolution.
Use our Contact page. Please include your order number when contacting us about an existing order.